UX RESEARCHER & RESEARCH OPERATIONS SPECIALIST BASED IN SEATTLE, WA
AMAZON LAST MILE
FLEXIBLE PAYMENTS FOR FLEX DRIVERS
User Interviews, Usability Testing, Research Synthesis
AMAZON LAST MILE
DRIVER SUPPORT CHAT OPTIMIZATION
User Interviews, CSAT Scores, Research Synthesis
UNIVERSITY OF WASHINGTON
LUCID SCREENS
Qualitative User Research & Redesign